Case Study: Driving Business Success with Revolv3 & Checkout Champ CRM Integration for E-Commerce Companies

OBJECTIVE

Address the company’s challenges in managing customer relations and payment processing, including customer churn and payment declines.

OVERVIEW

This case study addressed the company’s challenges in managing customer relations and payment processing, including customer churn and payment declines. These issues were negatively impacting their overall profitability and customer retention. The successful integration of Revolv3’s payment processing capabilities with Checkout Champ’s CRM platform provided a solution to these problems.Our client, a leading e-commerce health product company, faced challenges in managing customer relations and payment processing. By integrating with Revolv3 and Checkout Champ, they experienced impressive results - a significant decrease in customer churn and an increase in monthly recurring revenue. The successful integration provides a blueprint for other businesses seeking to optimize their payment processing systems.

THE CHALLENGE

In an increasingly competitive market, our client—a leading e-commerce health product company—faced significant challenges in managing customer relations and payment processing. As a result of their one-size-fits-all approach to their payment platform, they faced significant challenges with customer churn and payment declines. These issues had a detrimental effect on their overall profitability. Despite numerous attempts to streamline their operations and improve customer retention, they needed a more robust and effective enterprise solution that would be invested in their success.

THE SOLUTION

The Transformative Alliance of Revolv3 and Checkout Champ

The company turned to Revolv3’s integration with Checkout Champs’s CRM—a decision that would prove transformative. This strategic alliance between Revolv3, a powerhouse in payment processing, and Checkout Champ, a leader in Customer Relationship Management (CRM), provided the perfect solution to tackle the company’s payment challenges head-on.

The integration is seamlessly integrated into the company’s existing systems without disrupting ongoing operations. Checkout Champ’s CRM offers a comprehensive and intuitive interface, while Revolv3’s first-pass payment optimization and orchestration further enhances customer relations and payment handling. Revolv3’s payment platform evaluates all payment request data, including customer information, payment details, subscription/product SKUs, and order details. This data is processed through a combination of a rules engine and an AI-Based processing engine to determine the optimal route for the payment authorization request, maximizing the likeliness of approval. This innovative approach significantly decreased the number of initial payment declines. Revolv3’s platform integrated the decline data into a new payment request in cases where declines did occur. The declined invoice was reprocessed; revenue was captured more effectively and at a reduced cost.

Quick Change, Big Results

Boosted Revenue and Decreased Churn - The Power of Revolv3 + Checkout Champ

The results were impressive. After implementing the Revolv3-Checkout Champ integration, the company experienced a significant increase in monthly recurring revenue and a decrease in customer churn. Measurable results included a 57% reduction in customer churn and a 40% increase in monthly recurring revenue—figures that immediately positively impacted their bottom line.

These improvements were beneficial from a financial perspective and enhanced the company’s reputation among its customers, fostering loyalty and trust.

“Our partnership with Revolv3 and Checkout Champ has been nothing short of transformative revenue growth. The integration was smooth and non-disruptive, which was a major concern for us. We’ve seen a substantial reduction in customer churn—57%—and a significant 40% increase in monthly recurring revenue. But more than the numbers, the enhanced trust and loyalty we’ve noticed among our customers has truly been priceless. This integration didn’t just improve our bottom line; it transformed our relationships with our customers.”  - CEO of a leading healthcare e-commerce company

CONCLUSION

This case study perfectly illustrates how the right technology can help businesses overcome challenges and achieve their goals. The successful integration of Revolv3’s payment processing capabilities with Checkout Champ’s CRM platform provides a blueprint for other companies seeking to reduce customer churn and optimize their payment processing systems.

If you’re interested in reaping similar benefits for your business, we invite you to Contact Revolv3  or Checkout Champ. Our teams are ready to help you explore how our integration can be tailored to your specific needs and objectives. Embark on a journey towards a measured and methodical approach to your subscription business.